Frequently Asked Questions

Why does green hosting matter?

The IT sector has a huge climate impact. At present, between 3 and 4 percent of all electricity (and the associated carbon emissions) used in the world goes to running data centers. Using green hosting services can help reduce that number. Read more about our green hosting.

Are your servers Unix or Windows-based?

At present our servers are Linux-based running CentOS 5; our customers are set up on Intel Xeon Quad Core 2.0GHz machines with 8gb of memory.

Why would I want a dedicated IP address?

Dedicated IP addresses may have distinct advantages over shared IP addresses for search engine optimization purposes. This product can be added to your hosting account at any time for $9.00 USD per quarter.

Do you allow adult sites?

We do not allow adult sites or gambling sites - we reserve the right to refuse service to anyone.

What control panel do you use and do you have a demo?

The control panel we use is cPanel. A demo of cPanel can be found here.

Can I pay monthly?

You can pay by the month, quarter, or year.

How long does it take to setup my account?

For security purposes, all orders are manually checked for fraud. Once your order is verified your account should be live within a few hours.

How much disk space do I need?

The answer is - it depends. But the vast majority of our clients are using less than 1gb (1,000mb) of space. Even our photographer clients who have hundreds or thousands of images on their sites typically are using around 3-6gb.

How much bandwidth do I need?

The answer is - it depends. If you'll be moving a lot of information to or from your site, such as for an ecommerce site that's quite busy, you'll need more bandwidth than an information-based site will.

Are there any hidden costs or setup fees?

As stated on the hosting details chart, there is a one-time $10.00 setup fee for all accounts.

Do you offer dedicated IP addresses?

We do. Dedicated (or static) IP addresses may be better for search engine optimization purposes - refer to this article by one of the leading search engine marketing firms for more information. Dedicated IP addresses (one per cpanel) cost $3.00 extra per month.

Do offer a GUI interface for managing databases?

Yes, we run the latest stable version of phpMyAdmin.

Can I password-protect directories?

Yes, this is easy to do within cPanel.

Do you allow sites to advertise for money, such as the use of Google Adsense?

Yes, we allow sites to have commercial advertisements.

What forms of payment do you accept?

We accept Visa, Mastercard, Google Checkout and Paypal as well as business checks.

How long does it take to get my domain working?

It usually takes 24-48 hours for a domain to fully propagate once set up or repointed.

To what nameservers do I repoint my domain?

Please read your welcome e-mail. If you have lost your welcome email you can email support for your server's DNS information.

Is there a manual for the control panel?

Go to http://www.cpanel.net/docs/cp/index.html; you can also see the manual from within your cPanel (the link to documentation on the bottom left of the main screen).

Where do I go to login to my control panel?

You go to http://www.yourdomain.com/cpanel

I forgot my control panel password, can I reset it?

No - for security reasons, we have to reset it for you. Submit a ticket to let us know and we'll issue a new password.

I tried to login to my control panel unsuccessfully - now I can't see my website/get email!

If you tried to login unsuccessfully a few times, the server probably added your IP address to the firewall's deny list. Submit a ticket and we'll clear this up for you ASAP.

How do I make sub-domains?

To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

What is Fantastico?

Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000 installations, it provides more than one million end users the ability to quickly install dozens of applications into their web space, such as blogs, forums, CMS, customer support desks, image galleries, shopping carts and mailing lists. To use Fantastico, login to your control panel, click Fantastico, and then click one of the 50+ scripts to learn more about them.

Complete list of Fantastico scripts

Where can I get FTP software?

You can get free FTP software such as Filezilla or SmartFTP, but we recommend WSFTP. It's not free, but we like it better than other applications we've tried for its ease of use if you're using it a lot.

It's not letting me upload my files, what's wrong?

Make sure you are uploading to the right web directory, which is the /public_html folder.

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password.

What is the path to my user files?

The path is /home/username/public_html.

What is the local path to perl?

The path to perl is /usr/bin/perl.

What is the path to curl?

The path to curl is /usr/bin/curl.

What is the path to ImageMagick?

The path to ImageMagick is /usr/bin/.

What is the path to convert for ImageMagick?

The path to convert is /usr/bin/.

What is the path to sendmail?

The path to sendmail is /usr/sbin/sendmail.

How do I create email accounts?

To create an email account, login to your control panel and click Mail, then Add/Remove Email Accounts. *NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.

What settings do I use to check mail from my mail software, such as Outlook or Thunderbird?

Use the following settings for your incoming mail (POP3):

Email - accountname@yourdomain.com
Username - accountname+yourdomain.com (that's a +, not an @)
Server name - mail.yourdomain.com
Use secure connection - Yes, TLS if available (may be slightly different on Outlook)
Use secure authentication - No

Use these settings for outgoing mail (SMTP):

Server name - mail.yourdomain.com
Authentication - Yes, use name and password
Username - accountname+yourdomain.com (that's a +, not an @)
Password - your mail account password (will be the same as your control panel password unless you change it)
Use secure connection - No
Port Number - 26

These settings work for the majority of clients. If these settings don't work for you, first try using an @ instead of the + in the username (for both POP3 and SMTP if there's a username specified for both). If that still isn't working, replace the server name with the IP address for both POP3 and SMTP. You can find your IP address in the welcome email from NOCO Hosting.

Can you tell me what's wrong with my Outlook/Thunderbird/Entourage, etc.?

NOCO Hosting is not an IT services provider. We're happy to provide the information you need to retrieve email from the hosting server to your browser, desktop, laptop or portable device, but we are not responsible for troubleshooting your software or hardware. You will need to contact your IT provider, your ISP, or your software/hardware manufacturer for assistance.

Where do I go to check my email using my browser?

Go to www.yourdomain.com/webmail/ and use your username and email password to login. Your email password will be the same as your control panel password unless you change it by going to www.yourdomain.com/cpanel/, then clicking on Mail > Add/Remove/Manage Accounts, select your account and then Password in the dropdown menu to the right.

None of my cgi scripts are working on the server. How do I get them to work?

Make sure that they are chmodded to 755.

How do I create databases and manage them?

Login to your cPanel and click MySQL Databases. After your database is created and you add a user to it, you can manage it from phpMyAdmin. This can be found at the very bottom of the MySQL page.

What version of PHP are you using?

At the time of this writing, we are using PHP Version 5.2.9. Please contact Technical Support to get information on the latest software versions we're using.

What version of perl are you using?

At the time of this writing, we are using 5.8.8. Please contact Technical Support to get information on the latest software versions we're using.

What version of MySQL are you using?

At the time of this writing, we are using 5.1.30. Please contact Technical Support to get information on the latest software versions we're using.

How do I use the 30-day money back guarantee if I'm not happy with your service?

Simply fill in the cancellation form and you will be refunded promptly (setup fee is not refundable).

How do I make a payment?

You will receive an invoice approximately 30 days before payment is due and can pay it by mail or by clicking on the link (if you want to pay by credit card and don't see the link, let us know and we'll change your payment preferences). Depending on the payment method shown, payments may be automatically deducted for the length of the hosting period selected.

How do I stop billing?

If you wish to close your account, fill out the cancellation form.

What is the difference between shared SSL and private SSL?

A shared SSL displays as https//ip/~yourusername/. A private SSL would display as https://www.yourdomain.com in the address bar.

How do I purchase a private SSL certificate from you and what type is it?

We sell Comodo 128/256 bit SSL certificates - go here for more information. We install SSL certificates for free if you have a current annual hosting plan.

How do I transfer an SSL?

Every company that sells SSL certificates has a different transfer procedure. You will need to ask the company your SSL certificate was purchased from for more information.

What is the difference between parked domains and subdomains?

Subdomain URLs look like forum.domain.com, cat.domain.com, etc. Parked domains are a placeholder site, parked on top of another site and it becomes a single page of the site you park it on.

READ THIS BEFORE YOU CREATE A SUBDOMAIN.

To create a subdomain, cPanel asks for the name you wish to use. MAKE SURE the subdomain name you supply doesn't already have a folder with that name. If it does, the subdomain will not work. If you already have a folder by the same name, you'll need to rename it or delete it before you create the subdomain with the same name.