NOCO Hosting FAQ News

Email is a subject that’s worth discussing BEFORE you ever experience a problem.

We provide website hosting but we are not your IT company. That means we keep your website alive and well and transmitting your selling messages as close to 100% of the time as humanly and mechanically possible.

But we don’t manage your email.

There is a limit to our ability to provide technical support for email snafus and stoppages. Many email delivery issues stem not from the host server, but from a client's email program or their internal networks.

And there’s where NOCO Hosting leaves off and your IT support takes over.

What to do if you're having email issues

If you're having difficulties  receiving or sending email, contact us. First thing we'll do is  ask you to provide us with the email "headers" so we can determine where the issue is actually occurring. (Don’t worry: we'll give you instructions on how to get those headers to us and work with you to diagnose the problem.)

If it’s host-related, of course we’ll attend to it PRONTO. Otherwise, you'll need to seek out help from an IT services company.

About Webmail

Regardless if it’s a problem with NOCO Hosting or somewhere else, we offer access to your email via Webmail so that you can access your mail from any computer, any time.

To use Webmail for your domain, go to http://www.yourdomain.com/webmail/ and login using your full email address and the email account password. If you need help with your password, we'll be happy to reset it for you, or you can do that yourself by logging into cPanel at http://www.yourdomain.com/cpanel/. Login info was provided in the New Account Information email you received when you began hosting with NOCO.