Knowledgebase

The settings listed here work for the majority of clients. If these settings don't work for you, first try using an @ instead of the + in the username (for both POP3 and SMTP if there's a username specified for both).

No luck? Try replacing the server name with the IP address for both POP3 and SMTP. You can find your IP address in the welcome email from NOCO Hosting. Also, make sure you have "My server requires authentication" enabled, otherwise it will not work.

Are you able to receive email but not send? Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

If you can receive mail but aren't able to send this means one thing...

Your Internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their Internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP's outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com.

For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com. If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your Internet service provider to find out what their outgoing mail server is named.

We also have exim running on port 26 for this very reason. A possible workaround is to change your outgoing mail to port 26.

Are you able to send emails, but not receive them?

Either your domain is out of disk space, or your e-mail account itself is out of room. You will need to increase the amount of disk space to receive mail again.

Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour, you'll be locked out for the rest of the hour. You will need to click Tools > Options > General > (in your mail software) and disable "check for new messages every xx minutes." If you do not want to disable it, just set it to check less often. Keep in mind the more computers you have auto-checking or checking the mail, the quicker you will hit this limit.

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